This Privacy Policy describes how Turquoise Trail Coaching ("we," "us," or "our"), operated by Heidi Ochtrup, collects, uses, and protects your personal information when you use the Turquoise Trail Coaching mobile application and website (turquoisetrail.life).

1. Information We Collect

We collect only what is necessary to serve you. This may include:

— Name and email address when you create an account — Usage data such as pages visited and features accessed — Device information such as operating system and app version — Communications you send to our support team

We do not collect payment information directly. All transactions are handled by secure third-party payment processors.

2. How We Use Your Information

We use your information solely to:

— Provide and improve our coaching services and app experience — Communicate with you about your account, courses, and community — Respond to your support requests — Comply with legal obligations

We do not sell your personal data. Ever.

3. Third-Party Sharing

We do not share your personal information with third parties except:

— Service providers who help us operate the app (such as hosting and analytics providers), under strict confidentiality agreements — When required by law or to protect the rights and safety of our users

4. Cookies and Tracking

Our app and website may use cookies and similar technologies to enhance your experience. You may manage cookie preferences through your browser or device settings.

5. Your Rights

You have the right to access, correct, or delete your personal information at any time. To make a request, contact us at [email protected].

6. Data Retention

We retain your information only as long as necessary to provide our services or as required by law. Upon account deletion, your data is removed within 30 days.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the app constitutes acceptance of the updated policy.

9. Contact Us

Questions or concerns? We'd love to hear from you.

Email: [email protected] Website: turquoisetrail.life Turquoise Trail Coaching | St. Paul, Minnesota

PAGE 2 — TERMS & CONDITIONS (Replace all existing content with this)

Terms & Conditions — Turquoise Trail Coaching

Walking this path together comes with a few agreements. Please read on.

Effective Date: April 16, 2026

These Terms & Conditions govern your use of the Turquoise Trail Coaching mobile application and website (turquoisetrail.life), operated by Heidi Ochtrup, St. Paul, Minnesota.

1. Acceptance of Terms

By accessing or using the Turquoise Trail Coaching app, you agree to be bound by these Terms. If you do not agree, please discontinue use of the app.

2. Use of the App

You agree to use the app only for lawful purposes and in a manner consistent with its intended use as a spiritual coaching and community platform. You may not:

— Use the app to harass, harm, or exploit others — Attempt to access unauthorized areas of the app — Reproduce or distribute any content without written permission

3. Intellectual Property

All content within the Turquoise Trail Coaching app — including courses, guided meditations, written materials, imagery, and branding — is the intellectual property of Turquoise Trail Coaching and Heidi Ochtrup. Unauthorized reproduction or distribution is strictly prohibited.

4. Coaching Services Disclaimer

Turquoise Trail Coaching provides spiritual life coaching, community support, and educational resources. Our services are not a substitute for professional medical, psychological, psychiatric, or therapeutic care. If you are experiencing a mental health crisis or medical emergency, please seek qualified professional help immediately.

5. Limitation of Liability

To the fullest extent permitted by law, Turquoise Trail Coaching shall not be liable for any indirect, incidental, or consequential damages arising from your use of the app or its content.

6. Governing Law

These Terms are governed by the laws of the State of Minnesota, United States of America.

7. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the app after changes are posted constitutes your acceptance of the revised Terms.

8. Contact Us

Email: [email protected] Website: turquoisetrail.life Turquoise Trail Coaching | St. Paul, Minnesota

PAGE 3 — SUPPORT (Replace all existing content with this)

Support — Turquoise Trail Coaching

Every traveler deserves a guide. We're here for you.

Welcome to the Turquoise Trail Coaching support page. Whether you have a question about your account, the app, or your journey with us — we've got you.

What is the Turquoise Trail Coaching app?

The Turquoise Trail Coaching app is a sacred space for spiritual learning, community connection, and personal transformation. It brings together Heidi Ochtrup's coaching resources, interactive courses, and the Turquoise Travelers community — all in one place. The full app is currently in development and will be available soon.

How do I log in or access my account?

You can access your account through our member portal at travelers.turquoisetrail.life/login. If you're having trouble logging in, please reach out to us at [email protected] and we'll help you get in.

When will the full app be available?

The full Turquoise Trail Coaching app is currently being built and will be launching soon. You will be notified by email as soon as it is available for download. Thank you for your patience as we create something truly beautiful for this community.

How do I contact support?

We're always happy to hear from you. Reach us anytime at [email protected] and we'll respond within 1–2 business days.

Still have questions? Reach out — we'd love to connect.

Email: [email protected] Website: turquoisetrail.life Turquoise Trail Coaching | St. Paul, Minnesota